After over a decade of negotiations and two years of construction, the long awaited Kaiser Permanente Baldwin Hills Crenshaw Medical Office (BHC) officially opened its doors on September 7, 2017. At the ribbon cutting ceremony, city officials, Kaiser Per-manente administrators and invited guests commemorated the historic occasion.
“This project had a lot of starts, a lot of stops and a lot of dashed hopes. We got this close to the finish line and had to turn around and start all over again,” said Los Ange-les city council president Herb Wesson. “This project spanned the terms of three city council people. I am proud and happy that I got to run the last leg and cross the finish line.”
The 100,000 square foot, $90 million state of the art medical office is located at the corner of Marlton Avenue and Santa Rosalia Drive across from the Baldwin Hills Cren-shaw Plaza. According to Kaiser Permanente BHC Physician in Charge Dr. Erique Emel, the model for the building’s technology is called “Care Delivery Transfor-mation” (CDT).
“It’s all about being embedded in the community and intentionally interacting with the patient. Not only the staff, but also the building itself,” he said.
Many of Kaiser Permanente BHC’s technology features are similar to those inside most airport terminals. Express check-in for doctor appointments can be done at home on the computer or via mobile phone through an online Kaiser Permanente account. Pa-tients using express check-in will receive a bar code that can be scanned when they arrive at the medical office which automatically places them in the queue to see their healthcare provider. On-site express check-in is available at kiosks located in the medical office’s lobby or “Public Square” and through service representatives.
Patients will be able to see their position in their health provider’s queue on an LED screen that is similar to the “Arrivals and De-partures” board at an airport terminal.
In addition to the interactive technology, Dr. Emel noted that Kaiser Permanente BHC will offer “all the essential outpatient ser-vices that patients need to remain healthy or regain health.” This includes health education classes in managing diabetes, high blood pressure, good nutrition as well as yoga, tai chi and other exercise classes. The campus of the medical office provides a 2.5-mile walking path, a large grassy area and exercise equipment for public use.
The medical office will partner with existing community organizations focused on health, such as the YMCA, which is located across the street. One of Kaiser Permanente BHC’s goals for community partnerships is to have “BHC” not only be an acronym for “Baldwin Hills-Crenshaw,” but represent “Building Healthy Community,” said Dr. Emel.
Image Caption: Officials at Kaiser Permanente Baldwin Hills-Crenshaw Medical Offices cut the
ribbon signifying the official opening of the $90 million state of the art healthcare